AGB

Terms of Service

Last updated: September 7, 2026

These Terms of Service govern your use of the Petivo online store and the purchase of products through our website.

By using our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

1. Use of Our Website

You agree to use the Petivo website only for lawful purposes.

You must not use the website in a way that could damage, disable, overburden, interfere with, or compromise the website or its security.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate.

However, minor differences in colors, appearance, packaging, or other product characteristics may occur.

We reserve the right to correct errors, update product information, change prices, or modify product availability where permitted by law.

3. Orders

Submitting an order constitutes an offer to purchase the selected products.

Petivo reserves the right to accept or decline an order, or to limit or cancel an order, where there is a legitimate reason, including suspected fraud, pricing errors, inventory issues, or other circumstances permitted by law.

If an order is canceled after payment has been received, any applicable payment will be refunded.

4. Prices and Payment

Product prices, applicable taxes, shipping costs, and other charges are displayed during the purchasing process and/or at checkout as applicable.

You must provide valid payment information and authorize the applicable payment transaction.

5. Shipping

Petivo ships internationally where shipping is available.

Estimated delivery times are generally 10–15 business days, but delivery times are not guaranteed.

Customs duties, import taxes, brokerage fees, or other charges may apply to international orders and may be the customer's responsibility unless stated otherwise at checkout.

6. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Nothing in these Terms limits any mandatory statutory consumer rights that apply to you.

7. Intellectual Property

All content on the Petivo website, including text, graphics, logos, images, designs, and other materials, is owned by or licensed to Petivo unless otherwise stated.

You may not reproduce, distribute, modify, publicly display, or commercially exploit our content without prior written permission, except where permitted by applicable law.

8. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, shipping providers, analytics services, and other technology providers.

Your use of such services may also be subject to the terms and policies of the respective third parties.

9. Disclaimer

To the maximum extent permitted by applicable law, Petivo does not guarantee that the website will always be available, uninterrupted, error-free, or completely secure.

We are not responsible for circumstances outside our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Petivo shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.