Datenschutzerklärung
Privacy Policy
Last updated: September 7, 2026
Petivo respects your privacy and is committed to protecting your personal information.
1. Information We Collect
Depending on how you interact with our store, we may collect information such as:
- Name
- Email address
- Billing and shipping address
- Telephone number
- Order and transaction information
- Payment-related information
- Device and browser information
- IP address
- Information you provide when contacting customer support
- Information collected through cookies and similar technologies
2. How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Process payments
- Provide customer support
- Communicate with you regarding your orders
- Prevent fraud and protect the security of our store
- Improve our products, website, and services
- Comply with legal and regulatory obligations
- Send marketing communications where legally permitted and where required consent has been obtained
3. Payment Information
Payments may be processed by Shopify and/or third-party payment providers.
Petivo does not necessarily store your complete payment card information. Payment information may be processed and stored by the relevant payment provider according to its own privacy policy and security practices.
4. Service Providers
We may share necessary information with trusted service providers that help us operate our business, including:
- Shopify
- Payment processors
- Shipping and fulfillment providers
- Customer support providers
- Analytics providers
- Fraud prevention and security providers
- Technology and hosting providers
These parties receive information only to the extent reasonably necessary to provide their services or fulfill legal obligations.
5. Cookies and Similar Technologies
Our store may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyze website usage, improve our services, and, where applicable and legally permitted, support marketing and advertising activities.
6. Marketing Communications
If you receive marketing communications from us, you may unsubscribe at any time by following the unsubscribe instructions included in the relevant communication.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
8. Data Security
We use reasonable technical and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Opt out of certain marketing communications
To exercise applicable rights, contact us at:
10. International Data Transfers
Because we use Shopify and other service providers, your information may be processed or stored in countries outside your country of residence.
Where required, appropriate safeguards will be used in accordance with applicable data protection laws.
11. Children's Privacy
Our store is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
12. Third-Party Links
Our website may contain links to third-party websites or services. Petivo is not responsible for the privacy practices of third-party websites.
We recommend reviewing their respective privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
14. Contact
If you have questions about this Privacy Policy, please contact:
Petivo
Email: petivoshp@gmail.com