Versand

Shipping Policy

Last updated: September 7, 2026

Petivo ships products to customers worldwide, subject to available shipping options and applicable restrictions.

1. Order Processing

Orders are processed after successful payment has been received.

Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

2. Delivery Times

Our estimated delivery time is generally:

10–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather conditions, public holidays, and other circumstances outside our reasonable control.

3. Shipping Options

Available shipping methods and applicable shipping costs are displayed during checkout based on your delivery address and order.

Where tracking is available, tracking information may be provided after the order has been shipped.

4. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.

Unless explicitly stated otherwise during checkout, such charges are the customer's responsibility.

Petivo cannot guarantee that an order will not be subject to customs charges or delays.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or reshipment costs may apply.

6. Delayed or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception areas, and the relevant carrier.

If you are still unable to locate your package, please contact us at:

petivoshp@gmail.com

Please include your order number and tracking information where available.