Refund & Return Policy

Last updated: September 7, 2026

At Petivo, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.

1. Return Period

You may request a return within 14 days of receiving your order, unless a longer period is required by applicable law.

To start a return, please contact us at petivoshp@gmail.com and include your order number and the reason for the return.

Please do not send any items back before receiving return instructions from us.

2. Return Conditions

To be eligible for a return, the item should:

• Be unused and in its original condition
• Be returned in the original packaging where reasonably possible
• Include all original accessories and components
• Not show signs of use, damage, washing, alteration, or other deterioration beyond what is necessary to inspect the product

Certain products may be excluded from returns where permitted by applicable law, including products that cannot reasonably be returned for health, hygiene, safety, personalization, or other legal reasons. Any applicable exclusions will be indicated on the relevant product page.

3. Return Shipping

Unless the item is defective, damaged upon arrival, or we sent you the wrong item, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping service when returning an item. Petivo is not responsible for items lost or damaged while being returned until they are received by us.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at petivoshp@gmail.com.

Please include your order number and, where applicable, clear photographs showing the issue. We will review the situation and provide an appropriate solution in accordance with applicable law.

5. Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

6. Statutory Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under applicable law.

If you are located in a jurisdiction that provides mandatory consumer protection or withdrawal rights, those rights remain unaffected.

7. Contact

For questions regarding returns or refunds, please contact:

Petivo
Email: petivoshp@gmail.com